So relieved to get to a hotel where they do not use runners or cushions on the beds.... Having OCD the first thing I do is remove them and then inspect the rooms cleanliness. It was spotless! Thank you. The room had everything that was needed for a pleasant trip. You should also be commended on your staff. All were amazing. Happy, attentive and professional....I know these are all points which should happen as a matter of course in the hospitality business but we all know this is not necessarily true and as a business owner I recognise that a lot of work must go into getting this right...
I just wanted to drop you an email to say a big thank you for a lovely week-end.
We had a wonderful stay and the staff were excellent as usual, with special mention for Ty who greeted us at reception on Friday when we arrived, Andrew who was on duty both evenings in the restaurant and Chris - all of whom looked after us very well.
I just wanted to say that I have stayed at the hotel for 3 nights this week along with a couple of work colleagues and I have found every aspect of the hotel to be excellent. The location is beautiful, the room was very comfortable and clean, the food really good and all of the staff extremely helpful.
I must also just mention the breakfast chef who I can't praise highly enough for his the excellent poached eggs and bit of polite banter.
Well done West Lodge Park. If I am ever in the area again I will return.
Hello Andrew, thank you for the vouchers which Jane passed to us yesterday when we brought the first batch of honey.
We will enjoy using them, it is always such a pleasure to be at the hotel.
It is a pleasure and a privilege to run the beekeeping experience days, and staff training - they are such a great team, and always so welcoming and helpful.
The bees are thriving despite the weather, we are in the middle of varroa treatments and preparing them for winter.
Thank you for having us and the bees at West Lodge Park.
We would just like to thank you and your staff for the excellent service we received at our golden wedding anniversary celebrations last week. Please excuse the delay in this email but we have been away in Scotland last week. Mathew did a great job in overseeing the event which went very smoothly and all the staff both front of house and catering did an excellent job.