I hope all is good with you.
I just wanted to drop you a quick email to say thank you for a lovely week-end.
Joel and I spent a lovely relaxing time at West Lodge – we had lunch in the bar on Saturday, dinner in the Mary Beale Restaurant Saturday evening, spent a relaxing night in the Chestnut Lodge and enjoyed a lovely breakfast and then lunch on Sunday.
As always the food was fabulous – Joel said the scallops he had on Saturday evening were the best he’s ever tasted, whilst my requests for smaller portions (I can’t eat nearly as much as Joel haha) were met easily and readily.
The service by everyone was as always exceptional and friendly – special mention for Chris Hall who looked after us brilliantly as always and to Andrew our waiter on Saturday evening who I believe was also table manager.
I will be popping a review on trip advisor in a short while but also wanted to thank you personally.
Debbie & Joel Dyer
Hi Andrew – great to see you last night. I just wanted to write to thank you so much for your wonderful hospitality.
Jo and I had a truly exceptional stay at WLP - the room was really quite amazing, dinner, wine and Irish coffees all superb, and a great breakfast in the morning. Best of all though, we both had a long and very comfortable night’s sleep - which is miraculous for me as I seldom sleep well in hotels!
What really set our time apart though was the welcome and service we agreed from your staff, including your daughter Emma who checked us out! Every single person we met on the staff was courteous, well-informed, kind and friendly - and it was hugely obvious that this was a real team who enjoy working with one another. You are richly blessed with such a group of people.
It was such a great experience for both of us (and some much-needed quality time together) - we’d never normally be able to treat ourselves to such luxury - and I’m very, very grateful for your generosity and welcome.
Thanks again - have a great week!
Fabulous hotel. The staff are so friendly and very helpful. Food is excellent and I would rate this hotel as good 5*
Dear Managerial Staff at West Lodge Park,
I want to write and thank your tremendous staff for our lovely time spent at West Lodge Park. It has taken me awhile to write this thank you, life keeps everyone busy, but we really had a lovely holiday and your gracious and thoughtful staff make our visit memorable and relaxing. We stayed at the hotel April 28-May 2, when we first arrived in the UK. We have very close friends that live near-by, which makes your hotel very convenient for our getting together. We also stayed at the hotel at the end of our holiday, May 27th-June 2nd.
Again it was very easy to spend time with our friends, without having to inconvenience their busy schedules.
We had the same room both visits, and we were very comfortable. The bathtub was a big plus for relaxing after a very long journey from Alaska. Housekeeping was excellent, and never bothered us on the days we choose to sleep in.
The food was fantastic, and Matthew was very kind and extremely helpful. He was very accommodating helping us arrange our evening meals, so that our friends could join us. All our meals were great; the breakfast staff was cheerful, and all our evening meals were delicious.
One other staff member that was very kind and helpful is Fizz (Fizan Hussain). Fizz checked us in on April 28th, helped us with a difficult wifi connection and was very pleasant, charming and helpful during both of our stays. He has a great sense of humor and is very professional.
We are very much looking forward to our next visit. We consider ourselves fortunate to have such a lovely hotel to stay in when we visit our close friends in Barnet. We hope to return this Spring or early Fall. West Lodge Park has it all; a beautiful setting, great food and a lovely staff.
DJ and Jerry Pollock
My colleague Jane stayed at BH on Sunday night and was very complimentary. She said the staff were first class, the bed was huge (you kindly upgraded her), and that she "felt safe as a middle aged female traveller". She had dinner with a friend in a practically empty restaurant and raved about the food.
Thank you for giving her the best of impressions of the hotel.