This Friday night I am staying with you on the dinner bed and breakfast offer. I booked this directly with hotel and I want to give some feedback on the two brilliant reception staff who served me when I popped in. I let them know my booking is a surprise for my boyfriend's 30th birthday and they kindly printed out the receipt of the booking in a style that meant I could give it to him as a gift. They are fab staff and I'm so looking forward to our stay at your beautiful hotel.
Many thanks once again for your kindness in allowing the Hoare’s (and Bainbridge’s) to enjoy the many delights of West Lodge on Saturday. The hotel never loses its sparkle and warmth; everyone is so friendly and the service is excellent. Really enjoyed the pianist at dinner, and also struck by the refurbished gent’s cloakroom – very smart!
I trust the Christmas and New Year were a good season for you. The trees looked lovely in the early frost on Sunday morning as we left.
Great to see the lovely Emma of course!
Your generosity is so much appreciated.
Norman & Mary Hoare.
Dear Mr Hall
Your records will show you that I have become a devotee of West Lodge and that is because it exactly meets my needs when I have occasion to come to London. More than that, your staff are unfailingly kind, helpful and welcoming.
In October my son was passing through London on his way to us in Suffolk, his first visit home from Arizona in sixteen years. I booked him and his fiancée into West Lodge for one night en route. When I spoke to him today and mentioned West Lodge, his response was to say how very much they had enjoyed their brief stay and that the customer care was way beyond what one normally gets in hotels these days and that everyone was so nice. I had wondered if he might have found West Lodge a little old fashioned, but clearly not.
My best wishes to you all for a good Christmas, which no doubt will mean lots of very hard work, and for respite in the New Year.
I wanted to say thank you once again to you and the team for making our lunch and stay yesterday and today, so memorable.
Your kindness with the room upgrades was much appreciated by all and a special mention as always to thank Matthew for his sublime service and for looking after us.
Warmest regards to all,
Linda Walsh and family
A wonderful afternoon celebrating yet another birthday lunch with my family at The Mary Beale restaurant. Food, service, atmosphere was wonderful and we were made to feel so welcome