Testimonials: Mary Beale Restaurant
Thank you for your email, it is very kind and thoughtful of you to get in touch. Once we knew there was an issue with staffing it was absolutely not a problem, at first we thought we were being ignored. We thoroughly enjoyed our dinner (you may have been able to tell!) and our stay at the Hotel. I showed your email to the others and they also think it is possibly the best customer service they have ever received. Thank you for all your hard work on Saturday. We will definitely be back in the future.
I completed and returned the feedback forms that you forwarded to me on our experience in the Mary Beale Restaurant on Sunday the 9th June when our party of 17 came for Sunday lunch. However, I am not too sure whether you have received them as nothing is coming up on MY SENT screen on my laptop indicating that you have received them. If you have not, then I just wanted to say to all the questions asked on that form EXCELLENT, EXCELLENT, EXCELLENT.
Your Restaurant Supervisor, Mathew did a first class job in looking after us, the quality of the food, the service that we received from Mathew and his team and the ambience of the Restaurant you could not fault and, of course, the added bonus is having a very talented pianist in Paul. I gave Paul a note of some requested songs and tunes that we would like to hear amongst his repertoire and I believe he played every single one of them for us. He is such a nice man and although I did go and thank him personally when we were leaving I would be grateful in you could pass on our thanks once again.
My husband and I have just come off of a cruising holiday on a 6* cruise ship and I can honestly say West Lodge Park Hotel was a par on Sunday with the very high standard of that cruise shop.
Needless to say our party want me to book again next year when we hold our next annual school reunion. We are all in our 70’s now having all last attended an Enfield school some 56 – 60 years ago. The old school friends mainly now live in various parts of the home counties – just one or two still remain in Enfield and I can tell you they were all very impressed with West Lodge Park Hotel.
If you haven’t received my feedback forms I am quite happy for you to quote this e-mail in your reviews and to give my name.
I look forward to seeing you in the year 2020 for our next school reunion but will be booking in the meantime for meals with friends and family.
Hi Chris and Andrew
Mr John Gilbert, who is regular at the hotel, wanted me to pass on the message to you both, that he had a fantastic meal with his family this evening and that any recent changes in the restaurant have been for the best.
He's very pleased with the service from the staff and the quality of the food.
Some nice news....
Have enjoyed several visits to the Mary Beale restaurant I decided to take a friend there for lunch. As ever, the attention to detail was superb and having casually mentioned to Sarah when we arrived that my friend was celebrating her birthday, the celebratory dessert plate was an amazing and delightful surprise. I can't remember the name of the older gentleman waiter - seen him several times before but he, too, along with Sarah certainly made it a memorable time for my much younger friend who had never stepped foot in the place and has been having an extremely difficult year. She absolutely loved it!!
My booking was for 15 covers. I had not realised that the menu offered was reduced because it was a large table booking. However when I spoke to the restaurant manager, Mathew, he referred my problem, and phoned me back later to say that it had been agreed that the full menu was to be offered to my guests. That is what I call service! The lunch was well received by my guests, and one of them has already given a glowing report on trip advisor, which I fully confirm