Testimonials: Mary Beale Restaurant

October, 2018

Another pleasant lunch in a relaxed atmosphere with friendly staff and time to enjoy catching up with friends around delicious food and an excellent champagne and Bordeaux. We even managed a delightful walk through the park after lunch admiring the unusual shapes of the numerous trees. A few hours of pure bliss. Thank you.

October, 2018

Another pleasant lunch in a relaxed atmosphere with friendly staff and time to enjoy catching up with friends around delicious food and an excellent champagne and Bordeaux. We even managed a delightful walk through the park after lunch admiring the unusual shapes of the numerous trees. A few hours of pure bliss. Thank you.

October, 2018

I received some really positive feedback from Simon Evetts of Carlsberg today. He was lunching with a small group in the Restaurant today, though he and some others had stayed overnight in the restaurant last night.

He said that the staff were lovely, he had experienced good customer service throughout his stay, particularly in the Restaurant, and that the Reception had also been helpful, assisting him with printing off documents etc.

I thought it was important to pass on this nice feedback, so that you can share it with the team.
Thanks and regards

 

October, 2018

Thank you so much to the assistant manager Andrew Kyriacou and his team for our dining experience last night. I cannot praise them enough. I had booked here for Dads 80th Birthday And we were a party of 11.

We were so well looked after in every way from the minute we arrived, until the moment we left. The staff were so attentive and polite, I cannot fault them in any way. Everything went so smoothly.

The food was absolutely delicious, well presented. There was a pianist last night which was a bonus. Well done to all. We had a lovely time.

 

September, 2018

Dear Mr Beale,
I hope that this message finds you well.
We have been fairly frequent visitors to West Lodge for more that twenty years and have always had an excellent and relaxing time.
The staff are always very good, but I felt that I should let you know how much we appreciated the care and attention given by Andrew Kyriacou at the weekend.
He went above and beyond his duties throughout our stay. He was attentive to all of our needs during dinner on Friday and for both breakfasts, nothing was too much trouble and whenever we needed something, he had almost thought of it first. In comparison Saturday evening's staff, while very good, felt laboured; Andrew is a special person.
I didn't feel I could do Andrew justice in the box on your feedback form!
Yours sincerely,

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