Testimonials: Mary Beale Restaurant
I received some really positive feedback from Simon Evetts of Carlsberg today. He was lunching with a small group in the Restaurant today, though he and some others had stayed overnight in the restaurant last night.
He said that the staff were lovely, he had experienced good customer service throughout his stay, particularly in the Restaurant, and that the Reception had also been helpful, assisting him with printing off documents etc.
I thought it was important to pass on this nice feedback, so that you can share it with the team.
Thanks and regards
Thank you so much to the assistant manager Andrew Kyriacou and his team for our dining experience last night. I cannot praise them enough. I had booked here for Dads 80th Birthday And we were a party of 11.
We were so well looked after in every way from the minute we arrived, until the moment we left. The staff were so attentive and polite, I cannot fault them in any way. Everything went so smoothly.
The food was absolutely delicious, well presented. There was a pianist last night which was a bonus. Well done to all. We had a lovely time.
Dear Mr Beale,
I hope that this message finds you well.
We have been fairly frequent visitors to West Lodge for more that twenty years and have always had an excellent and relaxing time.
The staff are always very good, but I felt that I should let you know how much we appreciated the care and attention given by Andrew Kyriacou at the weekend.
He went above and beyond his duties throughout our stay. He was attentive to all of our needs during dinner on Friday and for both breakfasts, nothing was too much trouble and whenever we needed something, he had almost thought of it first. In comparison Saturday evening's staff, while very good, felt laboured; Andrew is a special person.
I didn't feel I could do Andrew justice in the box on your feedback form!
Credit where credit is due. Tonight was an excellent evening. Matthew Richfield is a credit to the hotel. He was leading in the Mary Beale restaurant tonight. The service was impeccable, the food was incredible and the team were brilliant.
I am quick to criticise, but want to ensure those who are excellent are recognised too for their efforts.
Please ensure this is passed on to Matthew and the whole team including the kitchen. Excellent team effort.
A beautiful experience was had by us all for my husband’s 80 th Birthday ...the waiter and head waitress was very attentive and it seemed nothing was too much trouble Thank you again to the chef who s food we enjoyed tremendously and all round very nice day with the doors open too.