I am writing to you to let you know how impressed we were with West Lodge Hotel; Myself, husband and Guide Dog Kiki recently spent a very enjoyable long weekend at West Lodge. This is the second time we have stayed at your Hotel, and both times we have found all your staff friendly, extremely helpful, and willing to go the extra mile to ensure all our needs were met during our stay. I was unable to fill out your survey because my talking speech system on my computer could not access it correctly so I contacted West Lodge direct and Matthew Croxford gave me your email address.
We wish to give 5 star rating to all the categories on your survey and would recommend West Lodge as a top class Hotel! We look forward to staying at West Lodge again in the future!
I wanted to pass on these comments which the guests said to me earlier.
Mr & Mrs xxxx stayed in room 88 with Kiki ..... Mrs xxxx's Guide dog.
They couldn’t fault their stay, Staff, food & service was lovely in every way possible.
Even Kiki felt right at home as soon as they stepped out of the car and through the door and found the bed we provided very comfortable. Mrs xxx even asked me where we got it from.
And they will be back again in the future, Mr & Mrs xxxx were here last year in the same room with Kiki so she knew exactly where to go.
Assistant Head Housekeeper
Everything was excellent and the kindness of the staff to my mother who does have mobility issues was, as always, fantastic. Everywhere was festive and the scrumptious tea really got us into the Christmas spirit.
Reviewed by Mr Ivor Young (Ref: BWDALFT) on Monday, 14 August 2017 at 14:58
Review: Very happy with the service, which was attentive and unhurried, and with the quality of the food. As a wheelchair user, I was treated with courtesy and accompanied through a level route
The restaurant setting is excellent. My father is in a wheel chair and everything was done to make him comfortable. The service was of the highest standard. Thank you and we were all very happy with the quality of food We intend to return next month when we visit my father again.