Great Service at West Lodge for Headache-Stricken Guest.
A quick note of thanks to the lovely and considerate staff who rallied round and helped me on Sunday in the foyer at West Lodge. A severe headache meant that I wasn’t well enough to join my lunch party in the restaurant. Mercedi, Prakash and Matthew were so kind and attentive, and went out of their way to make sure that I got a drink, snack and a quiet corner to recover in.
They also came and checked that I was recovering, which was very reassuring.
Please thank them all for me - I’m so grateful. We’ve been celebrating at West Lodge for years ( we got married there) and I’m firmly convinced that you have the best staff around.
I’ve just received a telephone call from the following – she didn’t want to write in, but asked me to pass her comments on to the top.
Michelle Fitzgerald & Chris Waine – Michelle wanted to call to say how impressed she was with Pete, saying he knows when to joke and when to be professional, he made them feel so welcome. They stay and in many hotels and could not find better staff in any other throughout the country.
She said Pete and the bar staff even knew how to make a Bellini cocktail, which most places have never heard of and added that it’s the special little touches that our staff bring that make it so wonderful.
She could not praise all of our staff enough, but especially Pete.
They stay every January and will be staying again in Jan 2017.
PA to Managing Director
Good Evening Andrew,
Vivienne Agasee sat in the bar for a light snack this evening and on her way out passed by reception to let me know how wonderful the new bar furniture is.
She is very happy with the new furniture and cannot believe how comfortable it is, she mentioned that the new chairs in the bar are much lighter and easier to move and it also allows her to sit comfortably around the table.
Dear Mr. Trevor Beale, Mr. Andrew Beale and Mr. Tony King,
I just wanted to say thank you for the lovely flower arrangement on our table during our recent lunch at West Lodge Park. We were all very touched by the gesture and the kind words on the card. I hadn’t realised until recently, how long Mum had worked for Beales.
Everyone enjoyed the lunch, both food and service were excellent. After we had a walk in the arboretum and found Mum’s tree. She was always very proud of having her own tree there.
With best wishes,
(on behalf of the Smiths)
Good evening Sandra and Dave,
Tom and I wanted to say how wonderfully welcoming and helpful was Fiz this evening,
Within a few minutes of our arrival and over and above the call of duty, Fiz kindly printed out our boarding passes for our flight to Hamburg tomorrow and delivered them to our door.
Please pass on our thanks to Fiz and may it be noted that Fiz is a fine member of West Lodge staff,
Thank you everyone,
John and Tom Gilbert