Dear Mr Beale,
I just wanted to contact you directly regarding our wedding ceremony and reception which were held on 1st September in the Lancaster Suite.
My wife and I would like to offer our unconditional thanks to all of the staff involved at West Lodge Park, who made our day so wonderful.
We were taken aback by the utter professionalism shown by your staff, taking away all of the concern and nerves which are associated with an event like this.
This starts with Catherine Walsh who for the last year has helped us to plan the day down to the smallest of detail.
We then come on to Irene Peters - house keeper and Yioda Joannou - head house keeper who were very kind to my wife in allowing her all the time she needed to get ready before they cleaned room 20.
We also need to make an especially big mention for Matthew Croxford who managed our day with such utter professionalism, politeness, courtesy and humour. In my role as a professional manager working in a quality role, I have to have a very critical eye, I must tell you that I could not criticise or fault Matthew and his team in any way what so ever. Never before have I experienced such dedication to not only the job but to every single one of our guests.
Matthew was the stand out person on the day and many of our guests commented on the fact.
I hope that this email will go some way to fill you with pride in your team and that this pride will be communicated in some way to Matthew.
Our day will obviously be remembered as the biggest day of our lives but also for the staff and surroundings at West Lodge Park which made it such a memorable day.
We will certainly be visiting again soon.
With greatest respect and thanks on behalf of my wife and I
My wife and I Stephanie recently had our wedding at West Lodge Park Hotel on 10th August in the John Evelyn Suite.
While staying in the hotel I saw a customer feedback card offering your assistance in case of problems that staff couldn't solve but I felt it necessary to write in for precisely the opposite reason – to praise your staff who helped organise and manage a truly wonderful day, one that Stephanie and I will remember forever (for all the right reasons!).
While the hotel and grounds are no doubt fantastic, its your staff who really made the difference on the day. Whilst everyone was lovely, there are three people in particular who stand out for a special mention. Izabella, our wedding organiser, Matthew, our toastmaster on the day and the Chef who’s name I’ve unfortunately forgotten. I’ve already thanked everyone personally but I’m sure it’ll please you to know that you have such a fantastic team at West Lodge Park.
Izabella was so helpful from our first viewing of the hotel all the way until the wedding. We met her several times in the months up to the day and she was always available for questions which was helpful as we organised the wedding from Germany where we live. She took care of all the small details for us, even offering to help with a stressful cancellation of the hair and makeup contractor. Her attention to detail is so sharp that she spotted errors by me in the guest plans which would have caused problems on the day had she not have corrected them. I’m sure that she manages 10-20 big events at any one time, but she was always fluent with our wedding details and gave the impression that we were the only event in her diary.
Matthew, our Toastmaster was a rock and a sheer delight on the day, a view shared by many guests. He was attentive to every minor detail, both before with the preparation and during the rest of the day. He took a lot of the stress from me in helping set-up the rooms and went beyond to please our guests, some of whom even I’d describe as challenging! Nothing was too much for him to do… He really is an asset to the offering at West Lodge Park, I can’t stress that enough.
Despite some of my guests announcing dietary preferences on the day of the wedding (despite notes on their invites asking them to do this earlier) the Chef was really flexible in switching dishes for guests, and the food was loved by all our guests. Despite his busy day, he took the time out to come and speak to me and let me personally thank him for the food.
Stephanie and I had an unforgettable day, and a large part of that is down to how good your staff were at making everything run to plan, with as little stress as possible. For this reason, I’d highly recommend anyone having their wedding at West Lodge Park and both Stephanie and I will be returning for many years to come. It's always good to know that you're work is appreciated and I hope you acknowledge and pass on my heartfelt thanks to everyone involved in our wedding at WLP.
Thank you for all your help with our wedding! We had the perfect day. A a huge thank you to Matthew as well. When I’m back form honeymoon we will be positing a 5 star review on trip advisor.
Any candles and cages left in the room are yours :) I’ve only taken a handful back with me.
Thank you again you’ve been an absolute star!
Hope you are well! Just to say a massive thank you to you and everybody at the West Lodge who contributed to what was the best day of our lives. You were so patient with me leading up to our wedding and everybody has commented on how smooth the day went. Sharon was wonderful helping us with all the reservations and Matthew was a dream. Anna has said how great and helpful he was to deal with on the day and all the staff who worked on our wedding. At one point my button broke on my dress and Matthew came running to the rescue with some pins. It was magical and just perfect. Please pass on our thanks to everyone. I’ve attached a picture of us and the beautiful grounds.
All the best with your wedding party next month. I’m pleased our candles have gone to another bride to enjoy :)
I see we have a first year anniversary included in our package so look forward to seeing everybody in years time :)
Thank you again
Sorry I haven't been in touch before, but it has been a busy few weeks getting my name changed and writing thank you letters, etc.
I have been meaning to write and say how much we enjoyed our wedding day, the superb venue and of course the weather was an amazing 25 degrees, so the children (and adults) had a wonderful time outside in the grounds. Everything went so smoothly thanks to your incredible organisation and please could you pass on our thanks to Matthew, who managed the day and evening to absolute perfection. He was professional, but also had that personal touch which made us feel as if we had known him for ages. We wouldn't have changed a thing about the day and our guests all said that they had an awesome time. Our photos haven't been officially processed yet, but I've got a couple to send you.
Rob the DJ was marvellous and played everything we had requested, plus suitable pop songs that we all enjoyed dancing to; however, we were flagging by the end of the evening as it had been a long day (and we're not spring chickens any more unfortunately) but the memories of our special day will stay with us forever.
I'm not sure if you have had your own wedding yet but hope it is everything you could wish for.
Once again, many thanks for working hard to ensure that we truly had the wedding of our dreams.