Good evening Sandra and Dave,
Tom and I wanted to say how wonderfully welcoming and helpful was Fiz this evening,
Within a few minutes of our arrival and over and above the call of duty, Fiz kindly printed out our boarding passes for our flight to Hamburg tomorrow and delivered them to our door.
Please pass on our thanks to Fiz and may it be noted that Fiz is a fine member of West Lodge staff,
Thank you everyone,
John and Tom Gilbert