West Lodge Park West Lodge Park
Terms & Conditions

Terms & Conditions

Pre-authorisation Policy

You will be asked for a pre-authorisation on arrival, please see details of our pre authorisation policy here.

Cancellation Charges

If you cancel your reservation, you will be charged at the full rate unless cancelled by 2.00pm on the day prior to arrival. If you fail to arrive, or checkout a day earlier than expected, you will be charged at the full rate, unless your room is re-let or we have received notification by 2.00pm on the day prior to arrival.

We request that all reservations are confirmed with a credit/debit card number, and you are reminded that this constitutes a contract between yourself and West Lodge Park Hotel, which is governed by English law.

Accommodation deposits are non-refundable, but can be held against a future booking.

If you do not confirm with a credit card number, by 2.00pm on the day prior to arrival, your booking will be released.

For bookings on the day of arrival, we require a further refundable deposit for any charges that may be incurred. These conditions do not apply to Apex rates which are bookable in advance and non-refundable.

For the comfort of all our guests, West Lodge Park is a completely non-smoking hotel. Smoking in the rooms, or any activity which leaves a distinguishing odour will result in a minimum £200.00 cleaning charge in order for us to restore the room back to an acceptable condition.

We politely request that guests of Beales Hotels do not bring in their own alcoholic beverages or take away food.

  • A booking confirmation will be sent within 24 hours of booking. Please check carefully that this is correct.
  • In exceptional circumstances the company reserves the right to offer an alternative date of stay or to cancel the reservation(s) with full refund to the payee.
  • No refund will be given for early departure unless caused by significant acts of negligence on the part of the company or its employees.
  • Please note: if you are booking a promotion or a discounted rate, no further discounts or offers can be applied.
  • The company reserves the right to collect pre-authorisation credit card details on arrival to guarantee any additional monies due.

Cancellation

  • All cancellations must be made in writing to wlpreservations@bealeshotels.co.uk
  • You may cancel your reservation without charge up to 24 hours prior to your arrival. You will be charged 100% of the total price for cancellations received within 24 hours of your arrival. If we do not receive any prior notification to cancel your booking, the full price will be charged. Separate cancellation terms apply to group bookings.
  • Prepaid rates are non refundable but may be able to be transferred subject to agreement by the hotel